FAQs

Welcome to Zarahut Support

We’ve gathered answers to the most common questions about shopping with Zarahut.

1. Where do you ship?

We currently ship only within the United States.
At this time, international shipping is not available, but we’re working on expanding our reach soon.

2. How long does shipping take?

All orders are processed within 1–2 business days.
Once shipped, delivery typically takes 5–8 business days, depending on your location within the U.S.

You’ll receive a shipping confirmation email with tracking details once your order has been dispatched.

3. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and Shopify Payments for a secure and convenient checkout experience.

4. Can I return or exchange an item?

Yes, we offer returns within 14 days of delivery for unused, unworn items with original packaging.
Please contact our support team before sending your item back to receive return instructions.

Note: Return shipping costs are the responsibility of the customer unless the product arrives damaged or incorrect.

5. What should I do if my item arrives damaged or incorrect?

If you receive a damaged or incorrect item, please email us within 48 hours of delivery with your order number and clear photos.
We’ll resolve the issue promptly with a replacement or refund.

6. How can I track my order?

After your order ships, you’ll receive an email containing a tracking number and a link to monitor your delivery status in real time.

7. How do I contact customer service?

You can reach us anytime at support@zarahut.com
Our team typically responds within 24–48 business hours.

8. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter or follow us on social media to get early access to exclusive discounts, new arrivals, and seasonal offers.

Zarahut Promise

We’re committed to providing quality fashion, dependable service, and a seamless shopping experience  every time you shop with us.